After sales & Warranty

Southern Mobility prides itself on its quality of service and after sales care. We strive to ensure that you are happy with your purchase at all times and will respond speedily in the unlikely event that your product develops a fault during the warranty period. We have an in-house team of qualified and experienced engineers who can carry out manufacturer approved repairs to all our products.

Types of Warranty

All our mechanical or electrical products are sold with manufacturer's warranties to cover repairs to the equipment during an initial period - normally 12 months. Whilst all the warranties provided cover the full cost of parts, in the event of a repair being necessary, there are two levels of service which differ by equipment type.

On Site (OS) Warranty

This provides a full on site repair service should your equipment develop a fault during the warranty period. Diagnostic and repair work will be undertaken at your home by our qualified in-house engineers. They are equipped with spares parts and will generally be able to complete any repairs during their visit. However, in exceptional cases, it may be necessary for the equipment to be brought back to our workshop for repairs. Where this is necessary, we will endeavour to carry out the repairs as quickly as possible.

Return to Base (RTB) Warranty

If your equipment develops a fault during the warranty period, it will be necessary to return the equipment to our premises for repair. If you live locally, the equipment can be brought back in person.  If you are unable to arrange this we can arrange (at your cost) collection by our Courier company. However, where this option is used it will be necessary for you to reuse the original packaging that the equipment was delivered in to protect it during shipping.

The following table summarises the different warranties provided for each type of equipment:

Scooters & Powerchairs

All scooters are sold with a manufacturer's warranty for a period of either 12 or 24 months (please see individual product details). This warranty covers the cost of parts replaced.

Warranty Exclusions

The manufacturer’s warranty does not include any call out and labour charges and does not extend to replacement of items subject to normal wear and tear which includes any of the following:

• Tyres
• Light bulbs and fuses
• Motor brushes
• Seat upholstery and plastic shrouds

It is a stipulation of most manufacturer’s warranties that the scooter is serviced at least annually by an authorised dealer. We are authorised to carry out servicing should you request one.  If the scooter is not properly serviced at the required intervals this may invalidate the warranty. Any repairs or modifications not undertaken by an authorised engineer may also invalidate the manufacturer’s warranty. Most manufacturers do not permit the transfer of warranties to subsequent owners.

Riser Recliner Armchairs

Warranty Exclusions

The warranty will be subject to fair wear and tear and subject to the chairs being used in the manner set out in the user guide accompanying the chair. The warranty does not cover the upholstery.