The following table summarises our delivery services and charges:
All the items on this website will be delivered to you by Royal Mail or Courier except for those items marked as Home Delivery or Special Delivery (please see below for further information). The above delivery charges apply to any mainland UK address. Deliveries to Northern Ireland and the Scottish Highlands and Islands will carry an additional surcharge. Deliveries will be made on weekdays between 7am and 6pm. If you or the intended recipient is out when the delivery is made, you will have the option to arrange redelivery, collect the package from a nearby depot or have the package delivered to your local Post Office for your collection (additional charges may apply).
The availability of each product is indicated on the detailed product page. This provides a guide to how long it will take for that item to be despatched. This should be added to the delivery service chosen (see above table) to give a guide of when you should expect to take delivery of your order. For example, if the product page states that the item is normally despatched within 24 hours and you choose the Standard Delivery service, you should expect to receive delivery of your items within 3-6 working days of placing your order. In order to take advantage of our Express overnight delivery service, we must receive your order before 12pm the day prior.
Where your order contains items with differing availabilities, you should choose the Express Delivery service if you would like us to despatch products as they become available. If you select the Standard Delivery service we will despatch the order in one parcel and consequently despatch of your order will be delayed until the last item becomes available.
Home Delivery Products
In order to maintain our high service standards, we deliver and install larger items such as Scooters, Powerchairs and Rise Recline Armchairs etc using our own engineers. This service includes:
To offer this service and provide responsive after-sales care, we restrict delivery of these items to East & West Sussex, and close to the boarders. Please see below for postcode areas we deliver to.
BN1, BN2, BN3, BN5, BN6, BN10, BN11, BN12, BN13, BN14, BN15, BN16, BN17, BN18, BN20, BN21, BN22, BN23, BN24, BN25, BN26, BN27, BN41, BN43, BN44, BN45
GU27, GU28, GU29, GU30, GU31
PO9, PO10, PO18, PO19, PO20, PO21, PO22
RH10, RH11, RH12, RH13, RH14, RH15, RH16, RH17, RH18, RH19, RH20
TN2, TN5, TN6, TN7, TN8, TN18, TN19, TN20, TN21, TN22, TN31, TN32, TN33, TN34, TN35, TN36, TN37, TN38, TN39, TN40
We regret that we are unable to deliver Home Delivery items outside these areas. If you are unsure whether we can deliver to you or not please contact us.
We will contact you to arrange a convenient time. Please ensure you provide a daytime contact number so that we can reach you, otherwise processing of your order may be delayed.
Special Order items are larger items of furniture which are built to your requirements and include most of our Riser Recliner Armchairs, curved stairlifts, platform lifts, prescriptive manual and electric wheelchairs, profiling beds and Plinths.
Delivery of these items is dependent on the manufacturer and we will advise you of an estimated delivery date on receipt of your order.
As with Home Delivery items, Special Orders are delivered and installed by our trained engineers and therefore restricted to the same postcode areas within East and West Sussex, and close to the boarders.
Delivery and installation of all special order items is included in the price. We will contact you to arrange a convenient time and to discuss any access issues that may exist at the delivery address. Please ensure you provide a daytime contact number so that we can reach you, otherwise processing of your order may be delayed.
Unfortunately, as Special Order items are specially tailored to your requirements we are not able to offer any refunds. This does not affect your statutory rights.